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Refund Policy

Last updated: April 27, 2026

Memberships

You may cancel any recurring membership at any time. Cancellations take effect at the end of your current billing period — you will continue to receive your benefits until then. We do not pro-rate partial periods.

How to cancel a membership

To cancel, email hello@shopmaisonvera.xyz from the address on your account with the subject line "Cancel Membership", call +1 (915) 274-8302, or visit our cancellation page. You will receive written confirmation within one business day. The Atelier package is a one-time purchase and does not require cancellation.

One-time purchases (Atelier)

Atelier is a single one-time charge — it is not a subscription and will not renew. Unworn, unwashed apparel may be returned within 30 days of delivery for a full refund. Items must be in original condition with tags attached.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days at hello@shopmaisonvera.xyz with photos and we will replace or refund at no cost.

How to request a refund

Email hello@shopmaisonvera.xyz with your order number. Refunds are issued to the original payment method within 5–10 business days of approval.

Contact

Lumière Club
13948 Desert Willow Dr, El Paso, Texas 79938, USA
hello@shopmaisonvera.xyz · +1 (915) 274-8302